Contact Us

Our team of plant enthusiasts at PlantGems is here to help!
For the quickest response, chat with us live Monday to Friday from 9 AM to 5 PM AEST, or fill out this quick form anytime. We make it a priority to respond to every message as soon as possible. Please note, it may take 2-3 business days for email responses.

Pro Tip: To make sure our replies land in your inbox, be sure to add info@plantgems.com.au to your contacts.

In the meantime, here’s some helpful info that might answer your question right away:

Order Status Updates

• Standard shipping orders typically ship within 1-2 business days and arrive in 3-10 business days.
• Express shipping orders ship within 1-2 business days and arrive in 3-4 business days.
  You’ll receive tracking info directly to your email once your order has shipped. For more shipping details, click here.

30-Day Happiness Guarantee
Your plants should arrive healthy and happy. If there’s an issue, we’ll replace your plant for free as part of our 30-Day Happiness Guarantee. Learn more about our guarantee.

Not sure which plant is right for you?
Take our fun, personalized plant quiz to find your perfect match!