Frequently Asked Questions

We carefully pack your plants in sturdy, corrugated boxes to guarantee safe delivery. Each plant is meticulously packaged to maintain moist soil and freshness throughout its journey to you.

Our shipping is $20 Flat Rate. We aim to get your orders to you as quickly as possible! Standard shipping orders are processed in 1-2 business days and typically arrive within 2-10 business days. Some items may ship separately from different locations, so your order might arrive in multiple packages with separate tracking info. Please note, once your package is with the carrier, delivery timelines are out of our control.

No, Plantgems does not offer delivery to PO Boxes, Parcel Collect, and Parcel Lockers. Please provide us physical address as some of our boxes are large and may not be suitable for PO Box.

Yes, Plantgems delivers to hospitals using our extensive network of contracted couriers specialised in hospital deliveries. **Please note: Buyers must contact the hospital before purchase to confirm their acceptance of the parcel. Additionally, kindly provide buyer's contact details for smooth delivery coordination.**

At Plantgems, we offer customised boxing and packing options tailored to your company or event needs. With extensive experience serving various corporate clients, our specialised team can create bespoke packaging solutions just for you. Get in touch with us for further details and to discuss your requirements.

We offer a wide range of payment methods. Including debit card, credit card, Paypal, Klarna, Afterpay and much more contact us if you have any questions.

Yes, at Plantgems, we offer a Buy Now, Pay Later option through Afterpay and Klarna. If you prefer alternative payment methods, please feel free to get in touch with us.