Frequently Asked Questions

We carefully pack your plants in sturdy, corrugated boxes to guarantee safe delivery. Each plant is meticulously packaged to maintain moist soil and freshness throughout its journey to you.

Our shipping charges are calculated based on the quantity and weight of your plants. This ensures you only pay for what you order. Typically, our shipping times range from 1-3 business days. However, we offer same-day delivery for the Brisbane Area.

Yes, Plantgems offers delivery to PO Boxes, Parcel Collect, and Parcel Lockers. We also provide delivery services to offices and hospitals.

Yes, Plantgems delivers to hospitals using our extensive network of contracted couriers specialised in hospital deliveries. **Please note: Buyers must contact the hospital before purchase to confirm their acceptance of the parcel. Additionally, kindly provide buyer's contact details for smooth delivery coordination.**

At Plantgems, we offer customised boxing and packing options tailored to your company or event needs. With extensive experience serving various corporate clients, our specialised team can create bespoke packaging solutions just for you. Get in touch with us for further details and to discuss your requirements.

We offer a wide range of payment methods. Including debit card, credit card, Paypal, Klarna, Afterpay and much more contact us if you have any questions.

Yes, at Plantgems, we offer a Buy Now, Pay Later option through Afterpay and Klarna. If you prefer alternative payment methods, please feel free to get in touch with us.