Frequently Asked Questions
Shopping Information
How are my plants packed?
We carefully pack your plants in sturdy, corrugated boxes to guarantee safe delivery. Each plant is meticulously packaged to maintain moist soil and freshness throughout its journey to you.
How much is shipping and how long will it take?
Our shipping charges are calculated based on the quantity and weight of your plants. This ensures you only pay for what you order.
Typically, our shipping times range from 1-3 business days. However, we offer same-day delivery for the Brisbane Area.
Do you deliver to PO Box?
Yes, Plantgems offers delivery to PO Boxes, Parcel Collect, and Parcel Lockers. We also provide delivery services to offices and hospitals.
Do you deliver to hospital?
Yes, Plantgems delivers to hospitals using our extensive network of contracted couriers specialised in hospital deliveries.
**Please note: Buyers must contact the hospital before purchase to confirm their acceptance of the parcel. Additionally, kindly provide buyer's contact details for smooth delivery coordination.**
Needing Custom Company or Event Packing?
At Plantgems, we offer customised boxing and packing options tailored to your company or event needs.
With extensive experience serving various corporate clients, our specialised team can create bespoke packaging solutions just for you.
Get in touch with us for further details and to discuss your requirements.
Payment Information
What payment methods do you offer?
What payment methods do you offer?
Can buy now and pay later?
Yes, at Plantgems, we offer a Buy Now, Pay Later option through Afterpay and Klarna.
If you prefer alternative payment methods, please feel free to get in touch with us.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 1 - 3 business days if you contact us through email.